Refund policy

1. Scope

This policy covers paid enrolments in Signal Map, Segment Studio (Segment Signal Lab), Portfolio Desk, and related private workshops invoiced by Data Connect Point.

2. Cooling-off and full refund eligibility

If you enrol as a consumer, you may cancel within 14 days of purchase for a full refund, provided the programme has not started and you have not accessed downloadable cohort materials. For business bookings, a full refund is available up to 14 days before the cohort or first workshop start date, unless a different window is stated on your invoice.

3. Partial refunds

If you withdraw after materials access or after the first live session, we may offer a partial refund of up to 40% of fees if the request arrives before the midpoint of the programme and seats cannot be refilled. Partial refunds are discretionary and calculated against unused sessions.

4. Non-refundable items

The following are non-refundable once delivered or commenced: completed one-to-one advisory hours, custom research extracts prepared for your organisation, travel already booked for an agreed on-site day (at cost), and third-party platform fees passed through at cost.

5. Cancellations by Data Connect Point

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for the cancelled cohort. We are not responsible for incidental travel you arranged without our written request.

6. How to request a refund

Email hello@data-connectpoint.click with your invoice number, programme name, and reason. You may also call 079 8078 9878. We confirm receipt within three business days.

7. Processing time and method

Approved refunds are processed within 14 business days using the original payment method where possible, or by bank transfer to the account that paid the invoice. Currency will match the invoice (GBP unless otherwise agreed).

8. Transfers instead of refunds

You may transfer a seat to a named colleague in the same organisation up to seven days before start at no charge. Transfers after that date may incur an administration fee of £45.

9. Exceptions

We consider compassionate exceptions (serious illness, bereavement) on a case-by-case basis with supporting information you are willing to share. Statutory rights under UK consumer law remain unaffected.

10. Contact for refund requests

Data Connect Point — Street: 27 Fore St; City: Trevine; Zip code: SA62 6AT; Country: United Kingdom. Email: hello@data-connectpoint.click. Phone: 079 8078 9878.